Shipping and Return Policy
Your frame is hand made when it is ordered, and thus we cannot offer next-day shipping. Please allow 2-3 weeks for manufacture and delivery. We make every effort to get your frame to you as quickly as possible.
We ship via UPS Ground and occasionally USPS. UPS rates are calculated online based on your postal code in order to insure the smallest possible shipping charge.
Each frame will be shipped in a separate box to protect it.
Your satisfaction is very important to us. If you are not satisfied with your purchase, please contact customer support and we will remedy the situation.
If your order has been damaged in transit or an error has been made on our part, we will replace the damaged or incorrect order and refund any shipping charges.
As a product custom made to your specifications, there is a 20% restocking fee for returns or for re-cutting an order due to an incorrect document size. All frames must be returned in salable condition, with the customer paying shipping charges.